City: Mumbai

CTC: Up to INR 4.5LPA per annum
Annual Retention Bonus – INR 45,000. This is part of the above CTC and released on completion of one year. Subject of course to being on payroll and not serving a notice period.

What’s the role?

• Serve as the main point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally.
• Understand clients’ marketing objectives and collaborate with internal teams, including sales, strategy, content production, and others, to ensure seamless execution of client campaigns and projects.
• Conduct regular check-ins and arrange performance reviews with clients to assess their satisfaction, identify improvement areas, and arrange to provide optimization recommendations.
• Identify upselling and cross-selling opportunities within existing client accounts to maximize revenue.
• Organize regular client training sessions and workshops to educate them on content marketing and industry developments.

Qualifications of a Customer Success Executive

• Bachelor’s degree in marketing, business, or a related field.
• 0-1 year(s) of experience in a customer success or account management role, necessarily in a digital agency or marketing environment. Freshers are also welcome to apply!
• Broad understanding of content marketing.
• Strong interpersonal and communication skills, with the ability to build rapport and establish trust with clients.
• Excellent problem-solving and critical-thinking abilities, with a proactive approach to resolving issues and identifying opportunities.
• Project management skills, with the ability to manage multiple client accounts simultaneously.
• Proficiency in using digital marketing tools and platforms, such as CRM systems and collaboration software.
• Ability to work collaboratively in a team environment and coordinate efforts across multiple departments.