SCATTER Careers

Assistant Manager – Customer Success

City: Mumbai  

CTC: Aligned with your experience  

Annual Retention Bonus: All our salaries include a fixed and variable component. After you complete a year with us, the variable component kicks in.   

Role & Responsibilities 

  • Strengthen relationships with our clients and ensure a robust NPS.  
  • Manage large-scale campaigns and track projects using CRM systems.  
  • Serve as the main point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally.  
  • Understand clients’ marketing objectives and collaborate with internal teams, including sales, strategy, content production, and others, to ensure seamless execution of client campaigns and projects.  
  • Conduct regular check-ins and arrange performance reviews with clients to assess their satisfaction, identify improvement areas, and arrange to provide optimization recommendations.  
  • Identify upselling and cross-selling opportunities within existing client accounts to maximize revenue.  
  • Stay current with industry trends, best practices, and emerging technologies to provide clients with innovative and executable solutions.  
  • Organize regular client training sessions and workshops to educate them on content marketing and industry developments.  

 

Qualifications & Skills 

  • Bachelor’s degree in marketing, business, or a related field.  
  • 2-4 years’ experience in a customer success or account management role, necessarily in a digital agency or marketing environment.  
  • Clear understanding of content marketing and familiarity with digital marketing.  
  • Strong interpersonal and communication skills, with the ability to build rapport and establish trust with clients.  
  • Excellent problem-solving and critical-thinking abilities, with a proactive approach to resolving issues and identifying opportunities.  
  • Analytical mindset with the ability to appreciate data and other metrics.  
  • Prior experience with monthly revenue reporting and MIS reporting.  
  • Project management skills, with the ability to manage multiple client accounts simultaneously.  
  • Proficiency in using digital marketing tools and platforms, such as CRM systems and collaboration software.  
  • Ability to work collaboratively in a team environment and coordinate efforts across multiple departments.  

 


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